Returns & Exchanges

Our Promise: Hassle-Free Returns

At Bryan Anthonys, we believe every piece of jewelry tells a story. If your story doesn’t feel quite right, we’re here to make it better.

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Simple Returns & Exchanges

• Timeframe: Returns and exchanges are accepted within 30 days of delivery.
• Condition: Items must be in their original, unworn condition, with tags and packaging intact.
• Exceptions: Custom, engraved, or final-sale pieces are not eligible for returns unless they arrive damaged or defective.

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How It Works

1. Start the Process: Email us customersupport@bryananthonys.com
2. Ship It Back: We’ll send you a prepaid return label. (A small shipping fee may apply to refunds.)
3. Receive Your Refund: Once your return is processed, we’ll take care of the rest.

 

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Refunds & Options

• Refunds: Issued to your original payment method within 5-7 business days after we receive your return.
• Exchanges: Love it but need a different size or style? Let us know on the return form—we’ll make it right.

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For Damaged or Defective Items

In the unlikely event that an item becomes defective within 30 days of delivery, please reach out to us, and we’ll gladly provide a replacement.

If your jewelry arrives damaged or defective, please email us at customersupport@bryananthonys.com within 7 days of delivery. We’ll replace it or issue a full refund—no questions asked.

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Holiday Returns Made Easy

To make gifting stress-free, any orders placed between November 1 and December 31 are eligible for returns or exchanges until January 15.

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Your happiness is at the heart of what we do. If you have questions or need help, reach out to us at customersupport@bryananthonys.comor visit our FAQs page.

Thank you for letting us be part of your journey. 💖