Hi Lori, ugh, I'm so sorry that happened. That's definitely frustrating, especially for a gift. To get this sorted for you, could you please share your order number and a quick photo of the broken bracelet? Once I have those, I'll pass everything over to a colleague who can help arrange a replacement or refund for you.

Thank you,\
Bryan Anthonys Support

Hi Diane, thank you so much for sharing your feedback! We're so glad to hear the Begin Again ring resonates with you during this time.

Thank you,\
Bryan Anthonys Support

Hi Customer,

Sorry to hear your earrings bent after just one wear. That’s definitely not the experience we want for you.

To help get this resolved, could you please send over your order number and a clear photo of the damage? I’ll take it from there.

Thank you,\
Bryan Anthonys Support

Hi Tatiana, thanks so much for sharing your feedback on the Radiance Marquise Solitaire Necklace. We're so glad to hear you're enjoying it.

Thank you,\
Bryan Anthonys Support

Hi Ashley, I'm so sorry to hear the bracelet broke after just a week. That is definitely not the quality we strive for, especially for such a special gift for your mom. Since you have the protection plan, I can help get this sorted out for you. Could you please reply with a clear photo of the damage? Once I have that, I'll be able to arrange the next steps for a replacement.

Thank you,\
Bryan Anthonys Support

It's so great to hear you're loving your new Depth Huggies, Heidi. Thanks for sharing the love.

Thank you,\
Bryan Anthonys Support

Maryellen, glad to hear you're loving the Duo Mystery Bundle! That combo is a favorite for many, so it's great to hear it was perfect for you. We appreciate you sharing your thoughts with us.

Thank you,\
Bryan Anthonys Support

Hi Sandra, thank you so much for sharing your review! We're thrilled to hear you're loving the Sea Seeker Huggies—they really are a beautiful and versatile choice.

Thank you,\
Bryan Anthonys Support

I'm sorry to hear your bracelet didn't meet your expectations and that the clasp is giving you trouble, Michele. That's definitely not the experience we want for you. Since this sounds like a potential defect, I'd like to get our team involved to help with a replacement or refund. Could you please provide your order number and a quick photo of the hinge? Once I have those details, I can escalate this to a specialist who will follow up with you directly.

Thank you,\
Bryan Anthonys Support

Hi Melissa, thanks so much for sharing your feedback. I'm so happy to hear you love your new necklace and that it coordinates perfectly with your earrings.

Thank you,\
Bryan Anthonys Support

Mary, so glad to hear you're loving your new Sea Seeker Hinged Bracelet. That's wonderful to know.

Thank you,\
Bryan Anthonys Support

Ugh, so sorry for the delay in getting back to you, especially after you've been trying to sort this return for weeks. That's incredibly frustrating and I completely understand why you're ready to look into other options.

I've pulled up your order #11914629, and I'm escalating your case to a human agent immediately to ensure this gets prioritized and resolved for you today. In the meantime, please submit your details through our return form so we have everything ready for them:

[Submit Your Request](https://tally.so/r/m6BkNk)

One of our team members will be in touch shortly to take care of everything for you.

Thank you,\
Bryan Anthonys Support

Hi Customer,

Sorry to hear the Sea Seeker Necklace was smaller than you expected. We accept returns or exchanges on unworn items in their original condition within 30 days of delivery.

If you'd like to look into a return or exchange, please reach out to customersupport@bryananthonys.com and our team will be happy to help you with the next steps.

Thank you,\
Bryan Anthonys Support

Hi Candice. I'm sorry to hear that the return process has been so frustrating and that you're still waiting on your refund. I've escalated this to a team member who can look directly into the status of your return and ensure your account is credited promptly.

Thank you,\
Bryan Anthonys Support

Hi Marianne,

That's wonderful to hear. We're so glad you're loving your Depth Necklace.

Thank you,\
Bryan Anthonys Support

Hi Debbie, thanks for sharing your feedback on the Sea Seeker Necklace. I'm sorry to hear the chain length wasn't what you were looking for. I had some trouble pulling up your account details, so if you'd like to share your order number, I'd be happy to take a closer look for you. In the meantime, we have a simple online form to help with any exchange requests. You can start that process here: https://tally.so/r/m6BkNk. Once you submit the form, our team will review the details and follow up with you within 2–3 business days.

Thank you,\
Bryan Anthonys Support

Hi Carolynn,

We're so sorry to hear about the issues you've experienced.

I searched our inbox for any messages associated with your name, email address, and order number, but unfortunately, I wasn't able to locate any previous communication. It's possible your message didn't reach us, or it may have been sent from a different email address.

That said, we've just sent you an email to the address associated with your order. Please check your inbox (and your spam or junk folder, just in case), and we'll be happy to assist you from there.

That is so lovely to hear. It sounds like such a perfect gift for your granddaughter's 15th birthday, and I am sure she will cherish it. Thank you for sharing your experience with us.

Thank you,\
Bryan Anthonys Support

Hi Patricia, thanks so much for sharing that! We're thrilled to hear you're enjoying the Sea Seeker Pendant Necklace and that it's become a go-to gift for others. That really makes our day.

Thank you,\
Bryan Anthonys Support

Hi Janet, it is wonderful to hear you are enjoying your new Depth Necklace. We take a lot of pride in the quality of our pieces, so that means the world to our team.

Thank you,\
Bryan Anthonys Support

It’s wonderful to hear how much you're loving the Sea Seeker Hinged Bracelet, Michele. That’s so great you’ve been getting compliments on it and that it made it to you so quickly.

Thank you,\
Bryan Anthonys Support

Hi Kelie, thanks so much for sharing your feedback on the Sea Seeker Hinged Bracelet. We're thrilled to hear it's exactly what you were looking for and that it's holding up well. It's wonderful that your friend picked one up as well, and we look forward to helping you find more pieces for your collection whenever you're ready.

Thank you,\
Bryan Anthonys Support

It's so great to hear you're enjoying your mystery bundle! We're really happy to know those pieces are a hit, especially after the trouble with your previous ring. Thanks for sharing your kind words with us.

Thank you,\
Bryan Anthonys Support

Debby, I am so sorry to hear that you received duplicates in your recent mystery bundles. I know how disappointing it is to look forward to the variety in those packs and have that happen, especially since this has been a recurring frustration for you.

I really appreciate you being such a loyal customer and for sharing this feedback again. While the bundles are curated randomly, I hear you loud and clear that the current experience isn't meeting your expectations. I will make sure this is shared with our team to help us look into how we can improve the variety in these bundles moving forward.

Thank you,\
Bryan Anthonys Support

Hi Kathleen, thank you so much for sharing your feedback on the Depth Statement Earrings. It’s wonderful to hear that you’re enjoying the perfect fit and receiving so many compliments while wearing them.

Thank you,\
Bryan Anthonys Support