I have been trying to return and refund no one will help
Hi there,
We’re sorry for the frustration this has caused. We understand how disappointing it can be to feel that you haven’t received the help you need.
We’d like to clarify that our team sent you a return shipping label and instructions via email on October 6. Please check your inbox, including your spam or junk folder, for our message with the details on how to proceed with your return.
If you’re unable to locate the email, please let us know so we can assist you further. We appreciate your patience and the opportunity to help resolve this for you.
This is not the item I ordered. Very nice necklace, however.
Hi there,
We’re glad to hear you liked the necklace, but we’re sorry that you received an item different from what you originally ordered.
We can see that you’ve already submitted a return/refund request, and we’re glad this has since been addressed. We apologize for the mix-up and any inconvenience it may have caused, and we appreciate you taking the time to share your feedback!
I would have liked the chain a little bit longer. Otherwise this is a total 5 stars
I loved the necklaces. They are going to be fantastic gifts. But I thought as a result if soending $100 or more I would receive a free gift. Nothat was not received.
It’s a beautiful piece but the chain is too tight on my neck. I need to find an extender.
Hi there,
Thank you for your feedback! We’re so glad you love the piece, though we’re sorry the chain feels too tight. For a more comfortable fit, we offer 2-inch and 4-inch chain extenders that you may want to consider. We appreciate you sharing your experience and hope you can find the perfect fit to enjoy wearing your necklace! ❤️
I love my monstera necklace so we'll made gorgeous!
Wanted to love this necklace.
The writing is so extremely small and not defined by a darker coloring. This makes it illegible to many. The size is perfect.
Returned this and found a better alternative.
Hi there,
Thank you for sharing your honest feedback. We’re sorry the engraving wasn’t as clear and easy to read as you expected. We understand how important it is for the message to be legible, especially on such a meaningful piece. We appreciate your comments about the lettering and size, and we’ll be sure to share your feedback with our team as we continue to improve our products. We’re sorry this piece wasn’t the right fit for you, but thank you for giving us a try.
The advertisements for this are VERY misleading. This cross is EXTREMELY small - as in I'm not sure anyone could see it unless within a foot or two of the wearer. Very disappointing.
Hi there,
We’re sorry to hear that the necklace didn’t meet your expectations. We understand how disappointing it can be when a piece is smaller than anticipated.
We’ve reached out to you via email to discuss the available options for a refund or replacement and would appreciate the opportunity to make things right. Please check your inbox, including your spam or junk folder, for our message.
Thank you for sharing your feedback and giving us the chance to address your concerns.
Fantastsic quality - just as promised and lovely on my hand!
I’m trying return 2 of the 3 necklaces and have not gotten a response on my return process.
Hi there,
We’re sorry for the frustration and the delay in getting assistance with your return. We understand you’d like to return two of the three necklaces you purchased, and we’re happy to help.
Please check your inbox, including your spam or junk folder, for an email from our team containing the return instructions and shipping label. These will guide you through the next steps to complete your return.
If you’re unable to locate the email, please let us know so we can assist you further. Thank you for your patience!
I love my Depth necklace with the wave on it. I get a lot of compliments
Purchased this a month ago, tarnished into a copper color. Very disappointed. For the price I wasn’t expecting it to last forever, but 1 MONTH. I could’ve purchased one from Amazon for $20 🤣 do not recommend this.
Hi there,
We’re truly sorry to hear that your necklace tarnished after only a month of wear. We understand how disappointing this must be, especially when you expected better durability for the price.
We’d like the opportunity to look into this and help make things right. Please check your inbox, including your spam or junk folder, for an email from our team with further details.
Thank you for bringing this to our attention. We appreciate the chance to address your concerns.