I'm sorry to hear your bracelet didn't meet your expectations and that the clasp is giving you trouble, Michele. That's definitely not the experience we want for you. Since this sounds like a potential defect, I'd like to get our team involved to help with a replacement or refund. Could you please provide your order number and a quick photo of the hinge? Once I have those details, I can escalate this to a specialist who will follow up with you directly.
Thank you,\
Bryan Anthonys Support