Hi there,
We’re sorry for the frustration this has caused. We understand how disappointing it can be to feel that you haven’t received the help you need.
We’d like to clarify that our team sent you a return shipping label and instructions via email on October 6. Please check your inbox, including your spam or junk folder, for our message with the details on how to proceed with your return.
If you’re unable to locate the email, please let us know so we can assist you further. We appreciate your patience and the opportunity to help resolve this for you.
