Hi Beth, I'm so sorry to see you're still dealing with this. I know how frustrating it is when a gift doesn't arrive as expected, and I'm really sorry our support hasn't met your expectations so far. I'm having some trouble pulling up your details on my end, so I'm escalating this directly to a member of our team who can look into this personally and help get it resolved for you. They'll be in touch shortly.
Thank you,\
Bryan Anthonys Support
