Hi Ashley, I'm so sorry to hear the bracelet broke after just a week. That is definitely not the quality we strive for, especially for such a special gift for your mom. Since you have the protection plan, I can help get this sorted out for you. Could you please reply with a clear photo of the damage? Once I have that, I'll be able to arrange the next steps for a replacement.
Thank you,\
Bryan Anthonys Support
