Hi Nicki,
We’re sorry to hear about your experience with the Sea Seeker Necklace and understand your frustration, especially as a returning customer. We appreciate your feedback regarding our jewelry quality and return policy, and we’re sorry the piece didn’t meet your expectations.
Our team has responded to your email so we can discuss your concerns further and explore how we may assist you. Please feel free to reply directly to our email so we can continue working with you toward a resolution.
Thank you for giving us the opportunity to address your concerns.